To
order by phone: Call
toll-free at 877-271-9292 (within the USA) Or 847-675-2020
- If you don't reach us, leave a message - - Please include your daytime
phone number -
And we will call you back -
To Order by e-mail:
You
can always e-mail us for parts orders and other inquiries by sending e-mail
to:
jim@redlinecycle.com .....Our e-mail-box is monitored
several times daily
To speed up your order, include your
name,
shipping
address,
year
and model of
your bike, and your daytime or best phone number
- We will call you to take your order.
Previous
Customers: If
you have ordered within the last 90 days,
and there are no changes with your
shipping address or CC info - - just leave a message or e-mail us
your parts needs,
along with your daytime phone #, and we'll ship your order out.
Walk-In
Purchasing:
We
have no specific walk-in hours - Please call or e-mail us ahead
of coming in -
If you come in without prior notice, we may not be able to help you.
We have to speak to most customers to take orders - It's the best way to get you the right parts
If you don't see it in our catalog, that doesn't mean we don't have it....
**Note: Due
to the earthquake in Japan- All items
imported from Japan in our catalog may be
less available due to
supply interruptions, and the cost of these items may also be affected....
Below.....A few notes about our online parts catalog........
First of
all, all the parts listed in our catalog are parts that we
have used personally either in the construction of / or servicing of these
bikes. We don't sell anything that we
don't have confidence in.
In that regard, we differ from our competition:
Mainly because most of them are just parts salesmen - they don't really
know much - if anything - about these bikes. We not only work on these
bikes, but we own and ride them.
Some of our prices are higher than those of our competition - You are paying
for the tech advice and customer service that we offer our customers -
36 years of experience riding, building, and servicing old Kaws. Please
don't be offended if we are reluctant to give tech advice - Our
knowledge and experience is our greatest resource
- We don't give it away to people who buy their parts elsewhere.
While our catalog largely consists of new OEM*,
NOS*, and aftermarket*
items for Old Kaws, references will often be made in individual sections
regarding used parts of
that type we have at a given time.....We have way
too much used stuff to list it all,
and our inventory changes daily.
Some
of the parts that we sell are
imported from
Japan, which isn't easy - or cheap. Recently,
the exchange rate between the dollar and the yen, and the very high cost
of shipping, actually results in many of these parts being unprofitable,
or sold at a loss. Rather than stop selling them, we continue to offer
them as a service to our customers.
In order
to prevent any possibility of identity theft, we do not keep records in
a computerized database like a lot of companies do. While this makes
things a bit more convenient in some ways, it invites wholesale theft of
credit card numbers and other personal info. We may have to get your
info more than once - - But your personal information will never be compromised
by doing business with us.
*You'll
see the terms "NOS", "OEM", and "aftermarket" used throughout
our catalog. A short glossary:
OEM
/ Original Equipment manufacturer - These are parts made for and/or made
by Kawasaki Motors Corp.
that were listed by Kawasaki, with Kawasaki part numbers, as the
components of the original motorcycles.
NOS
/ New Old Stock - These parts are no longer manufactured or available from
the original source,
but new samples remain eleswhere...... This term usually, but not always,
refers to an OEM part.
Aftermarket
/ This term refers to parts that were not sold thru Kawasaki Motors Corp.
as components
in their parts breakdown for the original vehicle. This is a little misleading,
because it is
also often taken to mean any part not made by Kawasaki. This isn't really
true, because
Kawasaki, as all vehicle manufacturers, outsources many, if not the majority
of the parts
for their motorcycles. Kawasaki, at the time the 900's and 1000's were
made, was a designer
and manufacturer of motorcycles and their engines, but did not make their
own electrical
parts, tires, oil, and many other components for the vehicles.
We
will not have a "shopping cart" for online
ordering like some sites do. Why?.........While
it might seem convenient to order that way, we prefer to do this the old-fashioned
way.....to take orders verbally and speak to
our customers. We'd rather take
the time to make sure what kind of bike you have, and make sure you get
what you want - and that it will work for you - the first time!!
Our toll-free line (877-271-9292)
will be available, or you can e-mail us your number and we'd be glad to
contact you.
Speaking of what kind of bike you have, do you realize that 1/3 of the
Old Kaw owners who call us for parts or service don't really know what
model of bike they have? In addition, the great majority of 1973 thru 1980
Kaw 900's and 1000's still on the road have been modified radically from
original condition, and a given bike can have parts from 5, or 10 different
models incorporated into it. On the phone, we can determine from our
30 years of experience with these bikes what
you've got, and make sure you get something from Redline
that
you will be satisfied with. So, when calling us for parts, it is going
to be helpful to have your frame serial number
(VIN)
and your engine serial number
at hand.........you might just be surprised what your bike is ........or
used to be.
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Skokie, IL, USA
Phone: (847)675-2020 Fax: (847)675-2027
Toll Free: (877)271-9292
E-Mail Redline Cycle